FAQ


Lakeview Cemetery
Q: Why should we choose a tour by Spooked in Seattle?

A: SIS offers a number of tours throughout the Seattle area and has been around since 2004 with nothing but great reviews from our guests. We understand the options out there in ghost tours and you maybe considering another venue. SIS stands out above the rest due to us offering you tours hosted by REAL paranormal investigators, Real evidence captured during our investigations is played and we take you into some of these featured hot spots. How cool is all that?


Q: Do you offer private tours?

A: Yes. We can customize a tour for you. Call us at
(425) 954-7701 for more info and to reserve.


Q: Do you cancel the tour if it rains or due to any other weather conditions?

A: The tours run rain or shine. Please dress for the weather.


Q: What is your refund policy?

A: We have an exchange policy. However: WALKING TOURS MUST BE CANCELED OR RESCHEDULED AT LEAST 2 HOURS PRIOR. BUS TOURS MUST BE CANCELED OR RESCHEDULED AT LEAST 24 HOURS PRIOR.

NO REFUNDS FOR RESERVATIONS NOT CANCELED OR RESCHEDULED WITHIN TIMES SPECIFIED ABOVE, OR FOR A “NO-SHOW”. ALL CANCELLATIONS ARE SUBJECT TO A $5 PER TICKET CANCELLATION FEE.


Q: Do you offer any group discounts?

A: Yes on groups of 10 or more people. Please contact us for a quote.


Q: How do I make a reservation?

A: Call us and we hold your reservation with a major credit card and you pay when you arrive 15 min before tour departure with cash or credit card.


Q: If I have paid for my tickets online (or/and made a reservation), how will I then get my tickets?

A: We have your name on the list of purchased tickets or reserved spot. As an extra precaution you may want to print out your paypal receipt as proof of purchase.


Q: Where do I go to get tickets and where does the tours start?

A: Depending on your tour, most will start in front of the Ye Olde Curiosity Shop at 1001 Alaskan Way in downtown Seattle. It is also here that you can purchase your tickets. However you may also get tickets at our Office at Merchants Cafe at 109 Yesler Way in Pioneer Square. Our various tours may have different starting locations. So it is important to carefully read the highlighted tour page for further instructions.


Q: Am I allowed to take pictures on the tour?

A: Yes, please do. You never know if you might capture one of our ghostly guests, so please take lots of pictures!


Q: Am I allowed to film the entire tour?

A: You will need written permission to film the entire tour. You are allowed to film parts of the tour.


Q: Do you offer any discounts?

A: Yes, we do. If you’ve taken the Seattle Underground Tour, we offer a $1.00 discount if you show us your wristband. However, this ONLY applies at our SIS OFFICE at Merchants Cafe (109 Yesler Way). We may also have special discounts featured from time to time. So check our website for the latest offers.

Discount Policy: The student, senior and military discounts only apply to individuals who have a valid and current student ID, who have an active military ID or are 65 years of age and older. The discount cannot be used for family members or friends. Verification must be presented to your tour guide at the beginning of the tour. Those who fail to present proof of identification are required to pay the full ticket price and the balance must be made up before the tour begins. Failure to present valid ID and pay the balance will result in a forfeit of your reservation and no refund will be issued.


Q: Is the tours kid friendly?

A: Yes. In fact we get tons of requests for children’s birthdays. However, our Haunted Pub Tours & Seattle Pride Tours are geared towards adults and you MUST be 21 years of age to attend those.


Q: What is your cancellation policy regarding a reservation or purchased tickets?

A: Any private tours need to be cancelled 7 days in advance. WALKING TOURS MUST BE CANCELED OR RESCHEDULED AT LEAST 2 HOURS PRIOR. BUS TOURS MUST BE CANCELED OR RESCHEDULED AT LEAST 24 HOURS PRIOR. NO REFUNDS FOR RESERVATIONS NOT CANCELED OR RESCHEDULED WITHIN TIMES SPECIFIED ABOVE, OR FOR A “NO-SHOW”. ALL CANCELLATIONS ARE SUBJECT TO A $5 PER TICKET CANCELLATION FEE.

Spooked In Seattle Ghost Tours reserves the right to refuse service. Guests who are intoxicated or who are exhibiting inappropriate language (especially racist, sexist, or homophobic comments) or behavior may be asked to leave the tour at any time and no refund will be issued. This policy is to insure the safety of our guests and the integrity of our tours. Refusal of service is at the discretion of the tour guide and may be initiated at any time before or during the tour.